Return and Refund Policy
At The Roast India, we want you to be completely satisfied with your purchase. If you are not, please read our Return and Refund Policy below.
1. Return Policy
You may request a return within 2 days of receiving your order if:
The product is damaged, defective, or incorrect.
The product is not as described on our website.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at theroastindia@gmail.com with your order number and details about the issue.
Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
Pack the Item: Ensure the product is securely packaged to prevent damage during transit.
3. Refund Policy
Refunds will be processed within 7 to 15 days after we receive your returned item. The timeframe for the refund to reflect in your account may vary based on your payment method.
4. Shipping Costs
Damaged or Incorrect Items: If the return is due to a damaged or incorrect item, we will cover the return shipping costs.
Other Returns: If you are returning an item for other reasons, you will be responsible for the return shipping costs.
5. Non-Returnable Items
Unfortunately, we cannot accept returns for certain products, including:
Opened food items
6. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
7. Contact Us
For any questions or concerns regarding our Return and Refund Policy, please contact us at:theroastindia@gmail.com